Terms of Service

About these terms

These terms govern the Tyfu school application supplied by Intelligent Analytical Solutions Ltd, company number 09491408, trading as Tyfu. “School” means the subscribing organisation; “authorised user” means a person permitted to use the service by that school.

The school’s agreed order, subscription details and data processing agreement form part of its arrangements with Tyfu. Any expressly agreed written variation takes precedence over these general terms to the extent of a conflict. Questions can be sent to support@tyfu.wales.

Our registered office is c/o Walker Begley Ltd, 207 Knutsford Road, Warrington, WA4 2QL.

Demonstrations, enquiries and development

Browsing the marketing website, exploring the public demonstration, submitting an enquiry or taking part in a Tyfu design workshop does not start a paid subscription.

Where we agree to develop a first version for a school to evaluate, the scope and target timescale will be agreed before work starts. The school can review that version before choosing whether to subscribe. There is no upfront development charge under this offer and no subscription charge unless the school chooses to proceed. Any work outside the agreed offer will require a separate written agreement before charges are incurred.

The public demonstration contains fictional school data. Do not enter real pupil records or other sensitive personal information into it. Features shown are examples; the functionality and configuration supplied to a school are those agreed for its service.

Accounts and school responsibilities

The school must authorise its users and manage their access appropriately. Users must keep their credentials secure, use only their own authorised access and tell the school or Tyfu promptly if they suspect unauthorised access.

The school is responsible for the accuracy, relevance and lawfulness of information it provides, for its instructions to Tyfu, and for establishing the lawful basis and any additional conditions required for its processing. School-controlled personal data is processed under the applicable data processing agreement.

Schools may record special-category information where appropriate to their lawful purposes and covered by the agreed processing arrangements. Tyfu remains responsible for its own obligations as a processor, including appropriate security, confidentiality and compliance with lawful documented instructions.

Pupil and parent/guardian access

Where pupil or parent/guardian features are enabled, the school is responsible for verifying the intended recipient and assigning suitable access. A parent or guardian must use the service only for a child whose information they are authorised to access and must report incorrect access promptly.

Notifications depend on the features enabled by the school and the user’s device and notification settings. Any permissions or consent required for optional notifications are managed separately from acceptance of these terms.

Acceptable use

Users must use Tyfu lawfully and within their authorised permissions. They must not:

• Upload material they have no right to use or disclose, or infringe another person’s intellectual property or privacy rights.
• Use the service for fraud, harassment, discrimination, unlawful threats, unsolicited advertising or other unlawful activity.
• Access another school’s records or any account or system area without authorisation, share credentials, bypass access controls, or interfere with the service.
• Probe or test the security of Tyfu or its providers without prior written authorisation.
• Introduce malicious software or perform automated scraping or bulk extraction outside authorised features or an agreed integration.
• Copy, modify, distribute or reverse engineer Tyfu software except where authorised in writing or permitted by applicable law.

School content and Tyfu software

The school and relevant rights holders retain their rights in content provided to the service. They permit Tyfu to handle that content to the extent necessary to deliver the agreed service, follow lawful instructions and meet legal obligations.

Intellectual property rights in the Tyfu platform remain with Intelligent Analytical Solutions Ltd or its licensors. A subscription permits authorised use of the agreed service during the subscription term; it does not transfer ownership of the platform. Any different arrangement for separately commissioned work must be agreed in writing.

Privacy, security and support

Our Privacy Policy explains our processing activities. School-controlled personal data is governed by the school’s instructions and applicable data processing agreement. A public privacy policy does not replace that agreement.

We will maintain appropriate technical and organisational measures for the personal information we process and provide the assistance required by our agreement and applicable law. The school must manage access permissions and the security of its own devices and accounts.

Support queries and suspected misuse can be reported to support@tyfu.wales. Privacy queries can be sent to dataprotection@tyfu.wales.

Third-party resources

Schools and users may include links to external resources. Those resources are operated by their respective providers and have their own terms and privacy information. Schools should review resources before sharing them with pupils. Providers processing information for Tyfu are described separately on our provider page.

Subscriptions and payment

A paid subscription begins only when the school agrees to proceed with the subscription and its annual price. Subscriptions run for an initial term of 12 months. Invoices are payable within 14 days of issue.

Subscriptions renew automatically for successive 12-month terms unless either party gives written notice before the renewal date. Schools may send non-renewal notices to support@tyfu.wales. Tyfu will send notices to the school’s nominated contact.

Notice given during a term prevents the next renewal; it does not end the current term early or remove the obligation to pay for it. Except where expressly agreed otherwise or required by applicable law, subscription fees are non-refundable and subscriptions cannot be cancelled partway through a term.

Changes to terms and renewal pricing

The renewal price is the price agreed in writing with the school. Automatic renewal does not by itself authorise an unagreed change to that price.

Material changes to these terms will take effect at the school’s next renewal. We will give the school at least 30 days’ written notice, explain the changes and state the date they will apply. The school can prevent renewal by giving written notice before its renewal date.

If we give fewer than 30 days’ notice, the material changes will not apply at that renewal unless the school expressly agrees. Changes required sooner by law will take effect when legally required, with as much notice as reasonably possible.

Service issues and suspension

Please report faults or access problems promptly so we can investigate. We may restrict access where reasonably necessary to address a security incident, unlawful activity or a serious breach of these terms. Any access to school content for investigation must comply with the applicable data processing agreement and law.

Where practicable, we will notify the school and work with it to resolve the issue. Urgent protective action may be necessary before notice can be given. Suspension does not transfer ownership of school content or remove obligations to protect personal information.

End of service

Before the subscription ends, the school should agree the arrangements for returning or exporting its information. Return, deletion and any continuing retention of personal information are governed by the applicable data processing agreement and legal requirements.

Service standard and liability

We will provide the agreed service with reasonable care and skill. The service may occasionally be unavailable for maintenance or because of technical incidents; any specific availability or support commitments must be agreed in writing. Schools remain responsible for their professional educational decisions and for checking information they enter or rely on.

Nothing in these terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.